We are committed to delivering high-quality service and we are always happy to investigate all circumstances surrounding any technical difficulties experienced.


In order to help expedite a resolution, we recommend you please respond to the following:


1. For an issue with any wager(s) you have made, please include the ticket number(s)

2. Have you tried deleting cache and cookies?

             a. If yes, was there any difference in the issue?

3. Have you tried using a different browser?

             a. Please advise which browsers (brands and version) you have experienced this issue on.

4. What is the language you have selected on the website?

5. What interface are you using? Classic site, Asian site, Beta site, Mobile or API?

             a. If using a mobile, what mobile phone are you using and what browser?

6. Please provide us with any available screenshot

7. Please elaborate as much as possible on the issue (does this happen for all games, etc.)


Please respond to as much of the above as possible, and provide us with any other information you deem relevant to resolve the issue.


Thanks in advance for taking the time to provide us with this information.